FAQ
Quick answers about orders, shipping, returns and your Himra EarPlugs.
Orders and shipping
Where do you ship?
We ship to Italy and to every country in the European Union. Shipping is always tracked: free in Italy, €5 to the rest of Europe.
How long does delivery take?
Your order arrives in 3–7 business days from the day you order, anywhere in Europe. During busy periods, like Black Friday and the holidays, it can take a little longer.
How do I track my order?
As soon as your order ships, we email you the tracking number. You can follow your parcel at any time on the Track your order page.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email support@himrastore.com as soon as possible with your order number and we will change or cancel it at no cost.
I entered the wrong address. What should I do?
Contact us right away with your order number and the correct address. If the order has not shipped yet, we will fix it for you.
Returns and guarantee
How does the 100-day trial work?
If Himra EarPlugs are not right for you, contact us within 100 days of delivery. We send you the return instructions and refund the price of the product as soon as we receive it. All the details are in our Refund policy.
My order arrived damaged or does not work. What should I do?
We are sorry! Email us within 100 days of delivery with your order number and a photo or short video of the problem. We will send you a free replacement or give you a full refund, with no return costs for you.
How long does a refund take?
Once we have received and checked your return, we refund your original payment method within 5–10 business days. Your bank may take a few more days to show it.
Using Himra EarPlugs
How do I use them?
Choose an ear tip size and attach it to the stem. Gently pull your ear upward, insert the earplug carefully and adjust it until it feels comfortable. Do not push it deep into your ear.
Which size should I choose?
The box includes ear tips in XS, S, M and L. Start with M: if the earplug moves or lets in too much noise, try a bigger size; if you feel pressure, try a smaller one. It is fine to use a different size in each ear.
Are they comfortable if I sleep on my side?
That is what they are made for: the body is curved and low and follows the shape of your ear. Comfort still depends on your ear and on the tip size.
Do they block all noise? Will I hear my alarm?
No earplug blocks every sound: they make sounds quieter. Whether you hear your alarm depends on how loud it is and how deeply you sleep, so try it before you rely on it, or use a vibrating alarm.
What are they made of and how do I clean them?
Silicone ear tips and an ABS body, with no electronics. Remove the tips, wash them with lukewarm water and mild soap and let them air-dry before putting them back in the case. For personal use only.
Are there any warnings?
Do not use them when you need to hear alarms, traffic or a child. Do not push them deep into your ear and stop using them if you feel discomfort or pain. Keep out of reach of small children. Not a medical device and not hearing protection for noisy workplaces.
Payments and security
Which payment methods do you accept?
The available methods are shown at checkout and include the main credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay, where available. Prices are in euros.
Is checkout secure?
Yes. Our checkout is run by Shopify and protected with SSL encryption. We never see or store your full card details.
Still have a question? Email us at support@himrastore.com. We reply within 1–2 business days.
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