Refund policy

100-day trial. We want you to be happy with your Himra product. If it is not right for you, you can return it within 100 days of delivery and we will refund the price of the product. This trial is in addition to the 14-day statutory right of withdrawal for distance purchases and the 2-year legal guarantee of conformity.

How to return: email us at support@himrastore.com (or use the Contact page) within 100 days of receiving your order, including your order number. We will reply with the return address and instructions. Send the product back within 14 days of contacting us, in its original packaging and with all accessories.

Refunds: once we receive your return (or proof of shipment), we refund your original payment method within 5–10 business days. Return shipping costs are paid by the customer, unless the product arrived damaged, defective or wrong.

Damaged, defective or wrong products: contact us within 100 days of delivery with your order number and a photo of the problem: we will send you a free replacement or give you a full refund, at no cost to you.

Cancellations: you can cancel your order free of charge at any time before it ships.

Questions about returns? Email us at support@himrastore.com.