Terms of service

Last updated: 13 November 2026

These Terms of Service ("Terms") govern your use of himraearplugs.com (the "Site") and every purchase you make from Himra ("we", "us"). The seller's company name, address and contact details are on the Contact information page. By using the Site or placing an order you accept these Terms. Please also read our Privacy policy, Refund policy and Shipping policy, which are part of these Terms.

1. Eligibility

You must be at least 18 years old to place an order. We currently accept orders for delivery to addresses in Italy and in the other countries of the European Union.

2. Products and descriptions

We try to describe and show our products as accurately as possible. Colours and details may vary slightly depending on your screen, and some images are illustrative. Always follow the instructions and safety information included with the product.

3. Prices and payment

Prices are in euros (EUR). Shipping is free in Italy and costs €5 to the rest of the European Union, as shown at checkout. Any discounts are shown in the cart before payment. We may change prices at any time, but the price you are charged is the one shown at checkout when you place your order. Payment is taken when you place your order through our secure checkout.

4. Orders

Your order is an offer to buy. We may accept or refuse an order, for example if a product is unavailable, in case of an obvious pricing error or suspected fraud. If we cancel an order you have already paid for, we refund you in full. You receive a confirmation email when you place your order and a tracking number when it ships.

5. Shipping and delivery

Shipping is always tracked. Delivery times are estimates and are described in the Shipping policy. Risk of loss or damage passes to you when the products are delivered to you or to a person you have named (other than the carrier). Please make sure your shipping address is correct.

6. Right of withdrawal, returns and guarantees

As a consumer you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. In addition, your purchase is covered by our 100-day trial, as described in the Refund policy. Products are covered by the 2-year legal guarantee of conformity under the Italian Consumer Code. Damaged, defective or wrong products are replaced or refunded at no cost to you.

7. Use of the Site

You agree not to misuse the Site, including attempts at unauthorised access, interference with its operation or unlawful use. All content on the Site, including text, images, logos and design, belongs to us or our licensors and may not be copied or used without permission.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use of the Site or our products. Our total liability for any claim relating to an order is limited to the amount paid for that order. Nothing in these Terms limits the mandatory rights you have under consumer protection law.

9. Changes to these Terms

We may update these Terms from time to time. Your order is governed by the version published on the Site when you place it.

10. Governing law and disputes

These Terms are governed by Italian law. For disputes with consumers, the courts of the consumer's place of residence or domicile have jurisdiction. If you have a problem with an order, please contact us first: we will try to solve it quickly.

11. Contact

Questions about these Terms? Email us at support@himrastore.com.